While not intended to replace trip cancelation insurance, Flex Pass is an optional service that may provide you with booking assurance.

With the purchase of Flex Pass, should you choose to cancel, you may transfer non-penalized paid amounts to a new or different reservation.  Don't have future vacation plans?  No worries, we will hold your 1-night non-refundable deposit as a future travel credit available to apply to a future reservation booked and traveled within 13-months from the original cancelation.  Upon request, we can refund any additional non-penalized amounts you may have paid towards your canceled reservation.  Plus, with Flex Pass, you will receive a waiver of some or all the cancelation fees.  See cancelation grid for details.  Plus, Flex Pass allows name changes, additions and reductions of guests and/or travel dates within +/- 14 days of the original check-in date (additional reservation fees may be required).

• Flex Pass may only be purchased and is only valid on reservations booked directly through Premier Guest Services.
• The non-refundable deposit is only available as a credit towards a future reservation and must be booked and traveled within 13-months of the original cancelation.
• Any non-penalized amounts are available to be refunded (upon request).
• Flex Pass is only applicable to individual bookings of hotel services.
• The purchase of a Flex Pass is non-refundable and non-transferable.
• When moving check-in dates greater than 14 days, a new reservation will need to be created.
• Bookings that are NOT COVERED by Flex Pass:  Reservations within the penalty windows; Land+Air packages; Villas and Contracted Groups; Mystery Deals; Advanced Purchase Non-Refundable Promotions; Karisma Hotels Adriatic canceled less than 30-days prior to arrival.

Flex Pass + Penalty Free Cancelation

Receive all the benefits of Flex Pass, plus Penalty Free Cancelation up to the day of check-in with Flex Pass Plus.

With the purchase of Flex Pass Plus, should you choose to cancel, you may transfer non-penalized paid amounts to a new or different reservation.  Don't have future vacation plans?  No worries, we will hold your 1-night non-refundable deposit as a future travel credit available to apply to a future reservation booked and traveled within 13-months from the original cancelation.  Upon request, we can refund any additional non-penalized amounts you may have paid towards your canceled reservation.  Plus with Flex Pass Plus, you will receive a waiver of all cancelation fees.  Plus, Flex Pass Plus allows name changes, additions and reductions of guests and/or travel dates within +/- 14 days of the original check-in date.

• Flex Pass Plus may only be purchased and is only valid on reservations booked directly through Premier Guest Services.  The non-refundable deposit is only available as a credit towards a future reservation and must be booked and traveled within 13-months of the original cancelation.
• Any non-penalized amounts are available to be refunded (upon request).
• Flex Pass Plus is only applicable to individual bookings of hotel services.
• The purchase of Flex Pass Plus is non-refundable and non-transferrable.
• When moving check-in dates greater than 14 days, a new reservation will need to be created.
• Bookings that are NOT COVERED by Flex Pass Plus:  Reservations within the penalty windows; Land +Air packages; Villas and Contracted Groups; Mystery Deals, Advance Purchase Non-refundable Promotions; Karisma Hotels Adriatic canceled less than 30-days prior to arrival.

• If applicable as part of a promotion, resort credits are only redeemable based on a chart provided at check-in.
• Resort credits may only be applied during the stay of the booking and not for future travel.  Credits may not be transferred to to a third party, reservation, nor redeemed for cash value.

If you have opted to book Airfare with us through one of our partners, the following restrictions may apply:

• Ticket changes/upgrades are not allowed.
• Baggage fees are not included in rate/fare. Carry-on luggage is not allowed. Refer to individual airline terms for complete details.
• Passengers traveling together may not be seated together. Seat assignments are only available after check-in or at gate.
• Tickets, once issued, are non-refundable/non-transferable and changes are not allowed thereafter.
• Boarding will be in the last zone.

We will not be held liable for any unforeseen circumstances. Including, but not limited to the following: injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.

• We will not be held responsible for potential risks and hazards associated with travel to destinations where injury, delay, or unanticipated events may occur. We will not assume responsibility for standards political stability, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations.
• Travel to foreign areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. We will not be held liable to any and all connections with the foregoing. We will not accept responsibility for loss or expenses due to delay or changes in transportation schedule or other causes.
• General Airline Policy: For any changes or cancellation, please contact the airline directly. In cases of cancellation of flights, fares are non-refundable and are subject to the individual airline cancellation policy. Changes to flight are subject to penalty charges.
• Premier Guest Services will be held harmless of any responsibility beyond our resorts. To partake in tours/excursions or any events not on our property, passengers waives any claim against us for any damage or loss of property, injury or death of person due to any act of negligence of any airline, transportation companies, hotels, auto rental company or any other persons rendering services and/or accommodations included in the package. Enrollment and payment for the tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth.

• A $3,000 deposit must be issued at the time of booking. This deposit will be held and will only be processed after 15 days from the time of booking. Guests may cancel without penalty within these 15 days.
  • Payment for (A) weeks: full payment must be issued 120 prior to arrival
  • Payment for (B) weeks: Full payment must be issued 60 days prior to arrival.
• Payment must be made in US dollars and must indicate: Client name, Villa's confirmation number, arrival date, departure date, number of guests.
• A $10,000 damage deposit is required 48 hours prior to arrival of the guest. KHR will issue a notification email to the guest stating that the deposit has been approved. The damage deposit will be released upon the guest's check out.