With Covid-19 disrupting travel for the foreseeable future, our goal is to use this page to continuously share new information and sources of inspiration.
Our Philosophy
We’re here for you. We know you have your hands full, so here’s what we’re doing to help:
- Prioritizing flexibility when you’re ready to book
- Making it easy to rebook anytime in 2020 or 2021
- Consolidating inventory for those who are still traveling.
OUR INVENTORY + BOOKINGS
To ensure the high-quality, memorable stays we’ve become known for and stay ready to welcome guests when the time is right, we are limiting our inventory during this time.
Travel Flexibility
Existing Bookings
For existing reservations rebooked by July 31, 2020:
- You may change the travel dates of your current reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
- When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
New Reservations
For new reservations booked by August 31, 2020:
- Clients may change travel dates or cancel, without penalty, up to 24-hours prior to arrival.
- When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property within the same brand.
- Prevailing rates will apply for new travel dates.
Groups
For existing/confirmed groups rebooked by August 31, 2020:
- Clients may change the travel dates of their current group reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
- When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property with the same brand.
- We will match your existing rate and honor original concessions based on availability.
- For reservations (individual room reservations) that opt to cancel from the group and are under penalty:
- Clients may change the travel dates of their current reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
- Prevailing rates will apply for new travel dates.
- When rescheduling travel dates:
- New travel dates are subject to availability and black-out dates may apply.
- Clients have the option to switch to another Karisma property with the same brand.
- Any other scenarios not outlined above will be handled on a case-by-case basis via our Group Department/CCI.
For new groups booked by August 31, 2020 traveling anytime in 2020-2021:
- The cancellation policy (only) will be amended as follows. All other group contract terms & conditions will remain in effect.
| NUMBER OF ROOMS | CUTOFF | CANCELLATION/REDUCTION PENALTY | FULL PENALTY |
|---|---|---|---|
| 6-25 | 31 DAYS PRIOR TO ARRIVAL | $100 PER ROOM 31 DAYS PRIOR TO ARRIVAL | 30 DAYS PRIOR TO ARRIVAL |
| 26-50 | 45 DAYS PRIOR TO ARRIVAL | $100 PER ROOM 45-32 DAYS PRIOR TO ARRIVAL | 30 DAYS PRIOR TO ARRIVAL |
| 51+ | 60 DAYS PRIOR TO ARRIVAL | $100 PER ROOM 60-46 DAYS PRIOR TO ARRIVAL | 30 DAYS PRIOR TO ARRIVAL |
PLEASE NOTE THESE POLICIES ARE IN EFFECT THROUGH AUGUST 31, 2020. AFTER THIS DATE, POLICIES ARE SUBJECT TO CHANGE – FURTHER COMMUNICATION TO FOLLOW ON OR BEFORE JULY 31, 2020.
Cancellations
Deposits and any amount paid, less any assessed penalties, are only available as a credit towards a future reservation booked within 6 months of cancellation. Above noted policies are applicable only to bookings made directly with Karisma Hotels & Resorts.
Travelers to the Dominican Republic
Travelers to the Dominican Republic may be subject to random COVID-19 testing upon arrival and temperature checks on arrival or departure. These tests will be conducted jointly by the Ministry of Health and Airports authorities. Information available can change quickly, for up to date information prior to your trip please check local resources: https://www.msp.gob.do/web/ | https://www.puntacanainternationalairport.com/
Travelers to Jamaica
Beginning June 15, all arriving passengers will be required to complete a Travel Authorization form located HERE prior to their arrival to Jamaica. Please be sure to complete this prior to your departure and bring a copy of the approved/completed form to the airport at time of travel. Airlines will require proof of completed documentation. You can learn more about the Tourism Protocols HERE, Frequently Asked Questions HERE and Experience Map HERE.
We are committed to honor all travel advisories and continue to take exceptional care of our guests, employees, and facilities. We are fully certified by CheckSafetyFirst, Cristal International Standards and EarthCheck. Please contact your Karisma Regional Sales Manager with any questions and stay tuned for some great value-added offers as we use this time to enhance our promotions and prepare for the return of our guests
Karisma Hotels & Resorts Health and Safety Standards
We are closely monitoring global developments regarding COVID-19 and are fully focused on the health and wellbeing of our current and future guests as our absolute highest priority. Karisma Hotels & Resorts are going above and beyond to exceed preventive measures and enforce strict sanitation protocols. This includes disinfecting all surfaces, furniture and door handles throughout the property, including public spaces and in rooms, hourly throughout the day. In addition to abiding by all local and national regulations, the resorts have a dedicated Quality Manager employed on-properties who works in conjunction with Cristal International Standards, a world-renowned company dedicated to not only maintaining but exceeding standards.
Karisma Hotels & Resorts are also verified by Check Safety First, a global organization that implements risk management systems and software in hotels to keep guests safe. Properties on this list are compliant with stringent standards and have demonstrated the highest levels of hygiene and cleanliness, which are monitored by a professional auditor on a constant basis.
Below you can read more about the international certification and safety standards that the organization adheres to.
Karisma Hotels & Resorts maintains the highest international standards for guests. Click below to see detailed certification levels.
Certifies that staff is cleaning at the highest international standards to ensure a clean and healthy environment.
Although its main focus is sustainability, they also have strict certification levels in risk management which include hygiene and cleanliness.
